{"id":12,"date":"2023-08-12T11:37:29","date_gmt":"2023-08-12T09:37:29","guid":{"rendered":"https:\/\/antikdepot.cz\/?page_id=12"},"modified":"2023-09-04T08:08:34","modified_gmt":"2023-09-04T06:08:34","slug":"reklamace-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/antikdepot.cz\/en\/reklamace-a-vraceni-zbozi\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aaf42c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aaf42c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55bcdbce\" data-id=\"55bcdbce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ebce7b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6ebce7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2>Complaints and returns<\/h2>\n<p class=\"wp-block-paragraph\">Welcome to the complaints and returns page. Your satisfaction is our priority, which is why we are here to provide you with clear information regarding the claims and returns process.<\/p>\n<p>If you discover that the purchased goods have a manufacturing defect or defect, you have the right to claim them. Just write to our contact e-mail address or contact us by phone. We will help you with the entire complaint process and ensure that it is handled as quickly as possible and to your satisfaction.<\/p>\n<p>If for some reason you are not satisfied with the purchased goods and want to return them, you can do so within 14 days of delivery. Just send us an email with your return request and we'll guide you through the process. In the case of a return, please send it to us in its original condition and without signs of use.<\/p>\n<p>We will be happy to find the best solution with you and ensure that you are satisfied with your purchase from us. For more information and details read our <a href=\"https:\/\/antikdepot.cz\/en\/obchodni-podminky\/\"><strong>Terms and Conditions<\/strong><\/a>.<\/p>\n<p>Thank you for choosing our antiques and we hope you enjoy them.<\/p>\n<p>\u00a0<\/p>\n<h2>Returned goods<\/h2>\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.<\/p>\n\n<p class=\"wp-block-paragraph\">Some types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials or flammable liquids or gases.<\/p>\n\n<p class=\"wp-block-paragraph\">Other non-returnable items:<\/p>\n<ul>\n<li>Gift cards<\/li>\n<li>Software products<\/li>\n<li>Downloads<\/li>\n<li>Some subjects<\/li>\n<li>for health and personal<\/li>\n<li>care<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We need a receipt or proof of purchase to complete your return.<\/p>\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer.<\/p>\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are given:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Book with visible signs of use<\/li>\n<li>A CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.<\/li>\n<li>Any item that is not in original condition, damaged or missing parts due to reasons not caused by our fault.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n<h2>Money Back<\/h2>\n\n<p class=\"wp-block-paragraph\">Once your return has been received and inspected, we will send you an email notifying you that we have received your returned product. We will also notify you if your refund is approved or denied.<\/p>\n\n<p class=\"wp-block-paragraph\">If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The money did not arrive or arrived late<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If you haven't received your refund yet, please check your bank account again first.<\/p>\n<p>Then contact your credit card company, it may take some time for your refund to be officially sent.<\/p>\n<p>Next, contact your bank. It often takes some processing time before a refund is sent.<\/p>\n<p>If you have done all of this and still have not received your refund, please contact us at<\/p>\n<p><span style=\"font-size: 16px;\"> {email address}.<\/span><\/p>\n\n<p class=\"wp-block-paragraph\"><b>Items on sale<\/b><\/p>\n\n<p class=\"wp-block-paragraph\">Refunds are only possible for regular priced items. Sale items cannot be returned.<\/p>\n\n<h2>Exchanges<\/h2>\n\n<p class=\"wp-block-paragraph\">We will only exchange goods if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send the item to: {physical address}.<\/p>\n\n<h2>Gifts<\/h2>\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the returned item. A gift certificate will be sent to you upon receipt of the returned item.<\/p>\n<p>If the item was not marked as a gift at the time of purchase or the donor had the order shipped to give to you later, we will refund the donor and they will be notified of your return.<\/p>\n\n<h2>Returning the shipment<\/h2>\n\n<p class=\"wp-block-paragraph\">To return the product, please send it to:{physical address}.<\/p>\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it takes for the exchanged product to reach you may vary.<\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n\n<h2>Do you need help?<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have questions about refunds and returns, please contact us at {email}.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a9a3a07\" data-id=\"a9a3a07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5d4b25 elementor-widget elementor-widget-sidebar\" data-id=\"c5d4b25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ast-filter-wrap\"><div id=\"block-21\" class=\"ast-woo-sidebar-widget widget widget_block\"><div class=\"custom-product-tags-widget\"><h3>Labels<\/h3><ul class=\"woocommerce-product-tags\"><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/altdeutsch\/\">Altdeutsch<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/antonin-suman\/\">Anton\u00edn \u0160uman<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/art-deco\/\">Art-Deco<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/bauhaus-styl\/\">Bauhaus style<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/biedermeier\/\">Biedermeier<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/bruselsky-styl\/\">Brussels style<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/empir\/\">Emp\u00edr<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/frantisek-hlousek-z-dolniho-bradla\/\">Franti\u0161ek Hlou\u0161ek z Doln\u00edho Bradla<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/halabala\/\">Halabala<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/historismus\/\">Historicism<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/hutni-sklo\/\">Metallurgical glass<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/interier-n-p-praha\/\">Interi\u00e9r n.p.Praha<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/jan-evangelista-krahulik\/\">Jan Evangelista Krahul\u00edk<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/jan-vanek\/\">Jan Van\u011bk<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/jaroslav-kalivoda\/\">Jaroslav Kalivoda<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/jindrich-halabala\/\">Jind\u0159ich Halabala<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/jiri-jiroutek\/\">Ji\u0159\u00ed Jiroutek<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/josef-hospodka\/\">Josef Hospodka<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/karel-balicek\/\">Karel Bal\u00ed\u010dek<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/kdn\/\">KDN<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/komoda\/\">Chest of drawers<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/kovona\/\">Kovona<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/kredenc\/\">Cupboard<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/kreslo\/\">Chair<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/kropacek-kozelka\/\">Krop\u00e1\u010dek &amp; Ko\u017eelka<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/mucke-melder\/\">M\u00fccke Melder<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/nabytek-na-chalupu\/\">N\u00e1bytek na chalupu<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/napako\/\">Napako<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/novinka\/\">Novelty<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/obdobi-kubismu\/\">Obdob\u00ed kubismu<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/oswald-haerdtl\/\">Oswald Haerdtl<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/pradelnik\/\">Dresser<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/pribornik\/\">P\u0159\u00edborn\u00edk<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/replika-stareho-nabytku\/\">Replica of antique furniture<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/retro\/\">retro<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/royal-dux\/\">Royal Dux<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/rubinglas\/\">Rubinglas<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/rustikalni-styl\/\">The rustic style<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/selsky-nabytek\/\">Peasant furniture<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/strojsmalt\/\">Strojsmalt<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/stul\/\">Table<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/up-zavody\/\">UP z\u00e1vody<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/varenka\/\">Va\u0159enka<\/a><\/li><li><a href=\"https:\/\/antikdepot.cz\/en\/stitek\/venkovsky-nabytek\/\">Country furniture<\/a><\/li><\/ul><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed V\u00edt\u00e1me v\u00e1s na str\u00e1nce t\u00fdkaj\u00edc\u00ed se reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed. Va\u0161e spokojenost je pro n\u00e1s prioritou, a proto jsme zde, abychom v\u00e1m poskytli jasn\u00e9 informace ohledn\u011b procesu reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed. Pokud zjist\u00edte, \u017ee zakoupen\u00e9 zbo\u017e\u00ed m\u00e1 n\u011bjak\u00fd v\u00fdrobn\u00ed defekt \u010di vadu, m\u00e1te pr\u00e1vo na jeho reklamaci. Sta\u010d\u00ed n\u00e1m napsat na [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":30,"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":6954,"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/6954"}],"wp:attachment":[{"href":"https:\/\/antikdepot.cz\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}